Help Desk Technician I

  • Job Tracking ID: 512472-790126
  • Job Location: San Diego, CA
  • Job Level: Any
  • Level of Education: Any
  • Job Type: Full-Time/Regular
  • Date Updated: October 22, 2021
  • Years of Experience: Any
  • Starting Date: ASAP

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Job Description:

This position is responsible for providing technical assistance and support related to applications, computer systems, hardware, and software. Will serve as the first point of contact for external customers and employees seeking technical assistance, and provide technical support in-person, via email, and/or phone. This position will also triage and escalate tickets to the next level of support or correct resources. In addition, the position requires participation with after-hours support and be involved in other IT related projects.

Experience and Skills:

A qualified candidate must have a minimum of 1 - 2 years of IT experience, and have a good understanding of computer systems and software. The ideal candidate would have excellent customer service skills, the ability to work in a team environment, possess strong troubleshooting skills, and be able to work a flexible schedule. Basic understanding of help-desk software/ticketing, networking, servers, and printers is a plus.

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