First Notice of Loss/Customer Service Agent - Bilingual

  • Job Tracking ID: 512472-784420
  • Job Location: San Diego, RMT
    Dallas, TX,
    Phoenix, AZ,
    Las Vegas, NV
  • Job Type: Full-Time/Regular
  • Date Updated: March 28, 2023
  • Starting Date: March 19, 2023

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Job Description:

Anchor General Insurance Company is excited to be recruiting ambitious, DETAIL ORIENTED customer service professionals to work in a FAST-PACED ENVIRONMENT with options to work 100% remote or hybrid if residing in Dallas, TX, or San Diego, CA, areas.

Are you interested in a small company feel with BIG BUSINESS BENEFITS? Do you have growth aspirations and want to be a part of a team where you can make an immediate impact? 

** Apply NOW, don’t wait for your future to begin **

First Notice of Loss/Customer Service Agent - Summary:

You will play a critical role in representing the company as the initial voice of the claims process.  You will focus on delivering an empathetic voice and providing exceptional customer service.  You will retrieve initial auto accident details from participants involved in an auto claim.  Additionally, you will handle incoming customer service calls on active claims, providing general assistance and direction.

Essential Duties and Responsibilities:

  • Be able to handle a high incoming call volume.
  • Empathize and assist customers that have been involved in an auto accident.
  • Documents and communicates all claims activities timely and effectively and in a manner which supports the outcome of the claims file.



Experience and Skills:


To be successful, an individual must have a disciplined approach to all job-related activities.  A solid foundation of personal organization, sound decision making, analytical skills, customer service skills, and a clear understanding of team commitment are required.  Previous experience in the workplace, academics, or school sponsored extra-curricular participation that provided an opportunity to develop these skills is preferred.  The individual should demonstrate the ability to communicate in a clear manner, possess excellent interpersonal skills and must also demonstrate confidence in their decision-making ability. 

  • 2 or more years of customer service experience preferred. 
  • Ability to effectively operate a computer and have working knowledge of MS Office applications.
  • Bilingual-Spanish required.


Auto Claims Customer Service Representative – Virtual/Remote in California Texas and Arizona.

Come join our claims team!

  • Benefits to include: Remote work options, Health, Dental, Vision, 401(k) and much more!
  • Hourly Rate - $18.00 to $21.00