Bilingual English/Spanish Customer Service Representative - Work Remotely

  • Job Tracking ID: 512472-731028
  • Job Location: San Diego , CA
  • Job Level: Any
  • Level of Education: Any
  • Job Type: Full-Time/Regular
  • Date Updated: July 30, 2020
  • Years of Experience: Any
  • Starting Date: ASAP



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Job Description:

This position is responsible to support customers/producers by providing professional helpful information, answering questions and responding to complaints. As a front line of support between our company and its current and potential customers/producers, accept ownership for accurately processing requests and solving customer/producer issues, complaints and inquiries, while keeping customer satisfaction at the core of every decision. Manage large amounts of inbound and outbound calls. Build sustainable relationships and engage customers/producers by taking the extra mile. Assist customers/producers professionally and respectfully with each inquiry while providing a complete and helpful response. Assist customers/producers with changes to a policy, the acceptability within the program’s underwriting guidelines including any changes in the policy’s premium. Speaks with customers/producers by phone and receive payments for renewing, reinstating or continuing policies.

Experience and Skills:

A qualified candidate must have a least 2 years personal lines auto/homeowners experience in an office and/or call center environment; able to handle high call volume; have professional telephone and people skills; computer skills in various applications; and be well organized. Knowledge of the insurance industry terminology or procedures. Must have attention to detail, work well in a team environment or individually and must have excellent customer service skills. Bilingual English/Spanish.





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